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I can't access my ftp account, it asks if the ftp is unlocked, what do I do?
Show / Hide Information >Over the last year there has been a substantial increase in the number of sites on the internet that have been hacked due to viruses that steal FTP credentials from user's home computers or files left in vulnerable states and open to "drive by" hacking. The hackers then use these credentials to insert hidden code within your website. The solution is to lock FTP when it's not in use, making it extremely difficult for the hackers to infect your site via this route.
To unlock FTP, simply log into your eXtend control panel and click one button to unlock FTP for a period of time. FTP will then automatically lock again after the time period has expired.
You can also nominate an IP address that has permanent FTP access, anyone FTPing from that IP address will not have to unlock FTP.
